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Privacy Policy

Last updated 1 November 2026 · version 1

This policy explains how Gloam Skintech Private Limited ("GLOAM", "we") collects and uses your personal data when you use gloamskin.com, contact us or buy from us. We process personal data under the Digital Personal Data Protection Act, 2023 and the rules made under it.

What we collect

  • Contact details: name, email address and mobile number.
  • Addresses: billing and shipping address, PIN code and, if you provide it, your GSTIN for a business invoice.
  • Order details: products, amounts, invoices, delivery and return status.
  • Payment details: payments are processed by Razorpay. We receive a payment reference and status. We never receive or store your card number, CVV, UPI PIN or net-banking password.
  • Messages: what you send us by email or WhatsApp.

Why we use it

  • To process and deliver your order, issue tax invoices and handle returns and refunds.
  • To answer your questions and complaints.
  • To meet legal obligations, including tax and accounting records.
  • To send you updates or offers only if you have opted in. You can opt out at any time.

Who we share it with

Only with service providers who help us run the business, and only what they need:

  • Razorpay (payments)
  • Shiprocket and its courier partners (delivery and returns)
  • our email and messaging providers
  • our hosting provider in India
  • government authorities where the law requires it

We do not sell your personal data.

How long we keep it

Order and invoice records are kept for 8 years, as company and tax law require. Other data is deleted when it is no longer needed for the purpose it was collected for.

Your rights

You can ask us to give you a summary of your data, correct or update it, erase it (except records we must keep by law), or withdraw your consent. You can also nominate someone to exercise these rights on your behalf. Write to the Grievance Officer below.

Grievance Officer

Astha Singh, Grievance Officer, Gloam Skintech Private Limited, 201, SF, Plot No. 9, LSC, Allied Bhawan, Madangir, Pushpa Bhawan, New Delhi 110062. Phone +91 98990 32634, email sales@gloam.in. We acknowledge complaints within 48 hours and aim to resolve them within one month. If you are not satisfied, you may approach the Data Protection Board of India.

Changes

We will post any changes on this page with a new "Last updated" date.